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Claiming on your home insurance policy
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If your home has sustained damage or been burgled, then the first thing you have to do is notify the insurance company, and the police if necessary. Let your insurance agent know roughly what has happened to your property, and then they will talk you through the next steps that you have to take. Keep the name and telephone number of your insurance agent on your person, so that you can contact them at any time.
Keep track of all the communications that you have with your insurer regarding the claim, as this may be useful to you further down the line. Take pictures or video clips of the affected areas of your house using a digital camera, such as the one on your mobile phone, as this may also prove helpful.
1. It is also a good idea to keep a written record of everything that is damaged or missing, and keep this about your person so that you can add to it if you notice anything else that is missing or damaged.
2. You should also make any temporary repairs that you deem necessary, as it is up to you to prevent the damage to your property from getting worse. For instance, if you have a leak, then you might want to put a bucket under it to prevent further water damage to your property. If you need to buy anything in order to do this, be sure to keep receipts.
3. Get everyone that lives in your property together, and go round all the rooms in the house taking notes of anything that anybody notices is missing or damaged. Most home insurance policies will replace items on a new for old basis, so even if an item, such as an old television, was not particularly valuable, it is worth mentioning as you could end up with a brand new replacement.
4. Processing an insurance claim can take a bit of time, so you may have to be patient. Insurance companies tend to deal with claims on a priority basis, so that the cases of people with severe property damage are heard first.
5.Stay in touch with your insurance agent while your claim is being processed to find out how your claim is progressing. If, for one reason or another, you are unhappy with your insurer, you can file a complaint with the financial ombudsman service, an independent consumer rights institution that has the necessary clout to take on the insurance firms if they feel that you have been wronged.
If you are not allowed or are unable to use your home, then you may be entitled to money for alternative accommodation while your claim is being processed if your policy includes loss of use coverage.
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